FAQ
Product
Yes, it is very easy to adjust the height of the mobile simply by shortening the line it is hanging from. You can do this by pulling the line through the hole in the rod, creating a new knot, and cutting off any excess line. If you need a specific dimension, please don't hesitate to let us know by sending us a message with your order and the desired dimensions.
Our mobiles arrive fully assembled and ready to be hung up using the provided hook.
Generally speaking, all of our stainless-steel mobiles are highly durable and we use outdoor paint to ensure longevity. However, in strong winds, there is a risk of the mobiles getting tangled. To mitigate this risk, we recommend our large, single-piece creations such as the large bird or large fish for outdoor use. Alternatively, we can create a separate hanging place for any mobile that would be perfect for outdoor use. Please feel free to contact us with any questions or concerns.
Yes, we love creating custom orders and projects. We have completed projects with hundreds of items and extra-large pieces. We would be more than happy to discuss your idea with you so please do not hesitate to get in touch with us.
Babies love our mobiles and can enjoy them for hours. However, we recommend hanging the mobile out of the baby's reach. We are confident that your baby will continue to love the mobile even when they are 80 years old.
For cleaning your mobile, we recommend using a feather duster or a damp cloth
All our products are handmade with the greatest care. They are designed and made in our studio by our team.
Shipping & Returns
Expand Life Metal Art ships worldwide.
It depends on where you are.
Please allow 2-3business days to ship after your order is confirmed. Delivery can take from 10 to 14 days once it has been shipped according to destination.
Delivery details will be provided in your confirmation email
Yes, we will send you a message once your order has been shipped, which will include a tracking number for worldwide shipping. If your delivery is delayed for any reason, please don't hesitate to contact us and we'll be happy to help.
It is possible to cancel an order within 24 hours of purchase. However, once the order has been shipped, it is not possible to make any changes.
We strive to ensure that you are completely satisfied with your purchase. However, if you need to return an order, we are here to assist you. Please note that if the item is not returned in its original condition, the buyer will be responsible for any loss in value.
Contact us at Israyaniv@gmail.com to start the return process within 14 days of delivery. Items must be sent back within 21 days of delivery.
please note that you will be responsible for the cost of returning the product(s) in case you wish to return or exchange an undamaged item.